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910.SIT.LIFE
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Frequently Asked Questions

Products & Processes:

Q. What is in your jerky? My pets go crazy!

Q. Is it really just one ingredient?

Q. Why only one ingredient?

Q. How do you make the jerky?

Q. Could I make jerky at home?

Q. Where do you source your product?

Q. Do the jerky strips take long to chew?

Q. Is the jerky hard and crunchy or soft and chewy?

Q. How long will it store?

Q. What do you have for cats?

Q. Is the jerky grain free?

Q. My dog is allergic to chicken/poultry/or _______. Do you have anything for them?

Q. Do these treats have to be refrigerated?

Ordering and Returns:

Q. What ways can I pay?

Q. I’m having trouble with my order/I ordered the wrong thing/etc.

Q. Do you offer refunds?

Shipping:

Q. What are shipping costs?

Q. Where do you ship?

Q. How quickly will my order go out?


Products & Processes

Q. What is in your jerky? My pets go crazy!

A. Just ______. Fill in the blank with your pet’s favorite flavor. Just single ingredient wholesome goodness.

 

Q. Is it really just one ingredient?

A. Yep!

 

Q. Why only one ingredient?

A. That’s all your pet needs. They don’t need and therefore why have the salt, sugar, flour, flavorings, and every other imaginable additive out there.

 

Q. How do you make the jerky?

A. We use a warm air drying method similar to a dehydrator you would use at home. Our method is a low temperature, long, slow air dry… ensuring preservation of nutrients and healthy goodness.

 

Q. Could I make jerky at home?

A. Absolutely! It is a bit labor intensive but totally possible. Interested? Send us an email.

 

Q. Where do you source your product?

A. Always from the USA! Check out our map here. (make “here” clickable)

 

Q. Do the jerky strips take long to chew?

A. No. They are going to be a faster treat. If you’re looking for a longer lasting treat, check out our body parts here.

 

Q. Is the jerky hard and crunchy or soft and chewy?

A. Our jerky is just about in the middle of those two… not super hard and crunchy but certainly not soft and chewy.

 

Q. How long will it store?

A. If left in the original bag, it will last much longer than your pet would ever allow… we’ve tested it up to a year.

 

Q. What do you have for cats?

A. Our chicken is our #1 seller for dogs and cats. We have rabbit and duck, also very popular with our feline friends.

 

Q. Is the jerky grain free?

A. Yep!

 

Q. My dog is allergic to chicken/poultry/or _______. Do you have anything for them?

A. We offer a wide variety of proteins including novel/alternative protein. Please browse our selection and find the perfect choice for your needs. Get started!

 

Q. Do these treats have to be refrigerated?

A. Nope!

 

Ordering and Returns:

Q. What ways can I pay?

A. We currently offer PayPal and Amazon checkout, as well as standard checkout through our secure site using VISA, MC, AMEX, and DISCOVER.

 

Q. I’m having trouble with my order/I ordered the wrong thing/etc.

A. Just send us an email at orders@sitreats.com.

 

Q. Do you offer refunds?

A. We offer a limited refund policy. Please see the details here.

 

Shipping:

Q. What are shipping costs?

A. FREE Shipping on orders over $49 and flat rate $3.99 on all other orders

 

Q. Where do you ship?

A. continental US, no PO Boxes please

 

Q. How quickly will my order go out?

A. We try to get all customer orders out within 48 hours. If backordering or any issues arise with that time frame, we’ll let you know right away.

 

© 2017 Pawl Natural Company and the S.I.T. brand are part of a family owned Georgia Corporation. All Rights Reserved.