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910.SIT.LIFE
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Customer Service

 

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original, sealed, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email customerservice@pawlnatural.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Pawl Natural Company
Returns Department Tracking #
3352 Kellogg Creek Rd
Acworth, GA 30102
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include sealed treats, jerky, and visibly chewed antlers.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or flavor. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Cards via Amazon Pay

Paypal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Shipping Policy

Turnaround

All orders are shipped within two business days, Monday - Friday 8am - 5pm, excluding bank holidays.

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx
DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail may not have tracking numbers.

Shipping Rates

All order ship with a flat rate $3.99 shipping charge. If your order total exceeds $49, the shipping is free.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Exceptions

We only ship to US customers. We do not ship to PO Boxes or APO/FPO/DPO addresses for regular orders. Service members should contact us directly so that we can best serve those who serve our country.


Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

© 2017 Pawl Natural Company and the S.I.T. brand are part of a family owned Georgia Corporation. All Rights Reserved.